Returning a product back on streethopper is easy. We are happy to offer refund, provided the returns request is made within 24 hours of delivery and the items are new and unused, with all the labels and tags intact.
For a return request all you have to do is, send us a mail on email@example.com with your Order ID and bank account details. However, we charge a standard shipping fee of Rs 50 for arranging a reverse pick up.
After recieving your mail, someone from our customer care department would call you and would get the return pick up done.
Once we have received your items, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed.
- The packaging should have the original packaging and tags in place.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case. A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
A refund will be issued to your bank account debiting Rs 50 ( reverse pickup fee) within 7 working days.